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TERMS OF SERVICE

Welcome to my Terms of Service for Private Commissions! They contain details of what to expect when ordering a commission. Please read these terms carefully before sending a request. Thank you very much!

GENERAL TERMS

  • Prices are subject to change based on demand.

  • I have the right to reject any order for any reason.

PROCESS & DELIVERY

  • The time it takes to finish your commission varies 1 week - 1 month depending on factors such as health, the complexity of the commissioned piece, and other work.

  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

REVISIONS

  • You get 3 rounds of changes on the commissioned piece included in the price.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

  • If your reference is unclear to start with changes will come at an extra charge.

COPYRIGHT & USAGE

  • I, Happy Pinecone (the artist):​

    • I retain all copyrights over the commissioned artwork.

    • I will NOT claim the intellectual property (IP) of the commissioned artwork.

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

    • ​I reserve the right to cancel and refund the order at any time for any reason.

  • You (the customer/commissioner):

    • ​​You may upload the commissioned artwork on any website and social channels.

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

    • You may NOT alter the commissioned artwork without my (the artist's) consent.

    • You retain the rights to the intellectual property (IP).

    • You may NOT use the commissioned artwork for commercial purposes.

  • The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

    • Claiming the artwork as your own

    • Altering the artwork without my consent

CANCELLATION & REFUND POLICY

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • The kill fee for cancelling the commission after work has begun is 50% of the commission's price. The client then received the work as is. 

  • If the buyer wishes to cancel the commission after the work has started, the buyer can be issued a refund but agrees to pay the kill fee.

WHAT DO YOU GET?

  • Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)

  • Sketch and/or final sketches that you must accept before I continue the work

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece)

  • Full-resolution file (approx. 215.9 x 279.4 mm at 300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PNG.

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